As you all know HHVC is committed to caring for our patients, clients and team members. We are pleased to invite our clients back into the building!  We will still offer curbside and drop off services for those who need that convenience.  Please let our CSRs know when you schedule.

Emergency?

Equine emergencies happen often.  To qualify for emergency services we must have performed an examination and provided services for that patient within the last year.  This is true for each patient, not client.  Make sure all of your horses are up to date with examinations if you would like that patient to qualify for emergency services.

Tips for Equine Emergencies:

• Have a well lit, safe area for the doctor to work in
• Have water available
• Have a trailer or a friend to haul your horse to the clinic or referral center if needed
• Payment is due at the time of services.  We accept cash, check or credit card (not care credit or American Express).

Small Animal Emergencies:  For after hours emergencies we refer to several area emergency clinics.  During normal business hours we do our best to see emergencies for active patients (examination and services performed in last 12 months).  Please keep in mind that we are not always staffed to see emergencies and we want your pet seen as quickly as possible and we may refer you to an emergency clinic even during business hours.

New client?  We are taking new clients booking out about four weeks.  We require a deposit for all new small animals clients to be made to hold an appointment slot and the fee is credited into the appointment.  We’ve made this decision due to no call/no shows from new clients.  Our appointment slots are precious to our sick/urgent current patients!